Companies participating in BBB AUTO LINE have precommitted (agreed in advance) to arbitrate certain disputes. The precommitment includes defined eligibility requirements and remedies that may be sought. The BBB believes it is important for all parties to be aware of the standards and rules that apply to the program. This information is put into the form of a public document, the Program Summary. The Program Summaries vary by state and manufacturer. Please review the document applicable to you using the criteria below.
If you have questions regarding information you have read on this page, email us at
contactdr@council.bbb.orgClick on blue link below to find out more about program eligibility. You will be able to look up eligibility for make of vehicle by each state.