Feedback and Testimonials

"We were pleased with the BBB AUTO LINE and our arbitrator did a very good job."
Customer, BBB AUTO LINE, St. Louis, MO

"I was very satisfied with the way my case was handled and felt the arbitrator was well educated for the job."
Customer, BBB AUTO LINE, Pittsburgh, PA

"I was very happy with the arbitrator. She was pleasant, fair, easy to understand and follow. I want to thank you and your staff."
Customer, BBB AUTO LINE, Las Cruces (Albuquerque), NM

"The highly trained BBB mediators and arbitrators provide us with a safety net to handle problems quickly and equitably. The ultimate payoff is customer trust and satisfaction."
Customer Legal Activities Administrator, Nashville, TN

"I was most pleased with the cooperation of the staff at the BBB, the arbitrator, and the manufacturer. They all went beyond the call of duty."
Customer, BBB AUTO LINE, Atlanta, GA

"At this time I would like to commend you, the Better Business Bureau of the Miami Valley and the case arbitrator for the professional manner in which this was resolved."
Customer, BBB AUTO LINE, Dayton, OH

"Throughout the whole process I felt I was treated extremely fairly by the BBB arbitrators and the manufacturer. I recommend BBB to all."
Customer, BBB AUTO LINE, Providence, RI & Boston, MA

"Your services are most welcome and appreciated. A lot of companies don't listen to consumer complaints today, or consumers don't always know who to contact with problems...Keep up the good work."
Customer, BBB AUTO LINE, Chicago, IL

"I would have been pleased with your services even if I had not won my case. Your organization saved me from court. It is an invaluable service to all consumers. Thanks!"
Customer, BBB AUTO LINE, Washington, DC

"Obviously we were delighted with the decisions rendered, but had one not been in our favor, that would not have diminished the professionalism shown by your bureau and the arbitrator in bringing both parties to the table and listening to the evidence presented in solving this matter."
Consumer, BBB AUTO LINE, Dayton, Ohio

"...in regard to the completely satisfactory conclusion to my complaint. You people at the BBB do not receive enough accolades when it comes to helping other people with their various problems. Thank you sincerely, in assisting me with my little complaint"
Consumer, BBB AUTO LINE, Lincoln, Nebraska

"I appreciate the overall effort by the BBB and I would not hesitate to recommend your services."
Consumer, BBB AUTO LINE, Birmingham, Alabama

"I still intend to write the office of the BBB to thank them for their help...I appreciate the aide of their services. In my opinion they do a very good service."
Consumer, BBB AUTO LINE, Greensboro, North Carolina

"The BBB did an excellent job for me and I greatly appreciate their fairness to me and the Chevrolet Motor Division. Many thanks for your help."
Consumer, BBB AUTO LINE, Milwaukee, Wisconsin

"...offering the BBB AUTO LINE mediation and arbitration service to GM's retail customers has helped make General Motors a better business and thereby to make General Motor's business better."
T. A. Gottschalk, Senior Vice President & General Counsel, General Motors

"...arbitrators of the Alternative Dispute Resolution Division in the Better Business Bureau are helping us meet this important challenge, saving many Americans valuable time and money. Through hard work and dedication, these volunteers settle conflicts for countless businesses and consumers, letting the wheels of our economy continue to run smoothly."
President Bill Clinton

"In announcing the [California Department of Consumer Affairs] survey results, the department praised the Better Business Bureau program for demonstrating 'above-average consistency...'We think the question of fairness goes directly to the opportunity for an oral hearing...to give consumers their day in court,' said Peter Brightbill, chief of the department's arbitration review program. 'The survey numbers bear this out.'"
The Los Angeles Times, Friday, September 3, 1993

"One of the best arbitration programs there is today is the BBB AUTO LINE program..."
Honorable Lee Fisher, Ohio Attorney General

"Your work as decision-makers in arbitration hearings--where you listen, consider, and carefully help people solve their problems peacefully--is a gift to the community."
Barbara Bush